Refund & Cancellation Policy
1. 14-Day Risk-Free Satisfaction Guarantee
"We stand behind our engineering and delivery pipelines with a 14-Day Satisfaction Guarantee."
If you are not entirely satisfied with our marketing services, bespoke automation setups, or platform tools, you are eligible to request a 100% full refund within the first fourteen (14) calendar days following your initial purchase date. No questions asked. To invoke the guarantee and secure a complete reversal of settlement funds, simply dispatch a formal written request to our billing and compliance team via email at felmoratech.pro@gmail.com before midnight of the 14th day.
2. Refund Processing Timeline
Upon receipt and validation of a refund request submitted within the eligible 14-day window:
Gateway Reversal: Approved refunds will be credited back exclusively to the customer's original payment method via our secure payment processor, Stripe.
Processing Window: Financial routing, banking clearance, and merchant gateway reconciliations typically take between five (5) to ten (10) business days before reflection on your bank ledger. Please note that this timeline is governed by regional bank clearing schedules and Stripe merchant networks.
Data Reclamation: Upon issuing a full refund, our customized CRM allocations, messaging terminals, secure gateways, and databases established during onboarding will be immediately purged and decommissioned. This data is non-recoverable.
3. Ongoing Cancellations & Subscription Rules
For ongoing monthly subscriptions that have surpassed the initial 14-day refund window, the following legal and operational terms apply:
Cancel Anytime: Clients maintain complete digital autonomy to terminate and stop subscription terms at any given moment by emailing their cancellation request to felmoratech.pro@gmail.com.
Billing Cycle Application: Cancellations made after the 14-day satisfaction guarantee window will take effect at the exact end of the current paid billing cycle. No partial, prorated, or segmented refunds are issued for mid-cycle cancellations or unused portions of subscription cycles.
Infrastructure Termination: Active custom pipelines and sub-accounts continue running unimpeded until the billing cycle terminates, at which point the databases, associated numbers, routing profiles, and automation routines are permanently recycled.
4. critical Chargeback & Dispute Prevention Policy
We pride ourselves on immediate support response. Arbitrarily launching a merchant chargeback or credit dispute without contacting our support desk constitutes a breach of your service agreement.
CHARGEBACK PROTOCOLS:
Filing automated or malicious disputes surrounding valid system bills outside agreed terms will result in:
- Immediate, automated teardown of all active data routes, databases, and telephony relays.
- Submission of full transactional compliance trails (inclusive of server logs and agreement records) directly to Stripe and your issuing financial institution.
- A billing penalty charge of $150 USD to cover administrative and processor dispute costs.
If you encounter unexpected card entries or have billing concerns, please email felmoratech.pro@gmail.com first. We will solve transaction discrepancies within 24 hours.
Merchant Verification Consent
This Legal Dispute and Refund Disclosure resides permanently on the public footer of our website. It is presented clearly to all prospective subscribers before and during checkouts and during administrative adjustments. By executing your transaction on our Stripe gateway, you confirm your absolute understanding and legal agreement with these terms.